Our Privacy Promise:

  • We do not sell your personal information to anyone.
  • We require persons or organizations that represent or assist us in servicing your policy and claim to keep your information confidential.
  • We require all employees to protect your personal information and keep it confidential.

Information Collected

Preferred Mutual collects personal information from current and former policy owners using our website to make billing inquiries, premium payments, and claim reporting. Some examples of information collected may include your name, phone number, e-mail address, social security number, and marital status. Also, we maintain records that include, but are not limited to, policy coverage, premiums, and payment history. We also collect information from outside sources that may include, but is not limited to, your driving record, claims history, and credit information.

In addition, Preferred Mutual and its business partners gather information through Internet activity, which may include, for example, your operating system, links you used to visit preferredmutual.com, web pages you viewed while visiting our website or applications, Internet Protocol (IP) addresses, and cookies. We use cookies, analytics and other technologies to help:

  • Evaluate our marketing campaigns
  • Analyze how customers use our website and applications
  • Develop new services
  • Know the number of visitors who have seen or clicked on our ads
Our business partners may also assist us with monitoring information including, but not limited to, IP addresses, domain names and browser data, which can help us to better understand how visitors use preferredmutual.com.

Use and sharing of personal information

We use customer information to underwrite your policies, process your claims, ensure proper billing, and service your accounts. We may share information about your transactions (such as payment of premium) and experiences (such as an auto accident) with our Preferred Mutual partners and agents to better serve you and assist in meeting your current product and service needs. Additionally, we may share personal information as necessary to handle your claim and protect you against fraud and unauthorized transactions. For example, we might share customer information such as name, address, and coverage information with an auto body shop to speed up repairs on an auto-damage claim. We share financial information with our credit card processor and e-check provider as necessary to accept your payment.

The persons or organizations with which we may share your personal information may include, among others:

  • Your agent, broker or Preferred Mutual-affiliated companies
  • Companies that perform services, such as marketing, credit/debit card processing, and communication services on our behalf
  • Business partners that assist us with tracking how visitors use preferredmutual.com
  • Other financial institutions with whom we have a joint marketing agreement
  • Other insurance companies that play a role in an insurance transaction with you
  • Independent claims adjusters
  • A business or businesses that conduct actuarial or research studies
  • Those who request information pursuant to a subpoena or court order
  • Repair shops and recommended claims vendors

We will not sell, give, or disclose any information about you to others unless the disclosure is necessary to conduct our business and as allowed by law.

What choices are available to you regarding online collection of information?

Any information you submit to us via our on-line forms or e-mail is done so on a voluntary basis when you access our site. The collection, use, and distribution of your information will be handled according to the terms and policies outlined in this Privacy Statement. If you object to the collection, use, and distribution policies outlined in this Privacy Statement, we ask that you do not submit information or access our site. We encourage you to send confidential information via the postal service to the address at the bottom of this document.


Preferred Mutual takes every reasonable precaution to secure the information you provide us via the website. When you submit information via the website, that information is protected both on-line and off-line. What security procedures do we use to guard against the loss, misuse, alteration or theft of your information?

We use the secure socket layer (SSL) protocol and a secure server to safeguard the information you submit.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. We limit employee access of personally identifiable information to those with a business reason for accessing such information. Preferred Mutual Insurance Company also believes in educating our employees so that they will understand the importance of confidentiality of personal information, and in taking appropriate measures to enforce employee privacy responsibilities.

Finally, the servers on which we store personal information are kept in a secure environment.

If you have any questions about the security of our website, you can send an email to: privacy@preferredmutual.com.

Who Should Use Our Website?

Our website is for insurance products and services and is not intended for children. We offer insurance products and services and thus do not market any products or services to children under the age of sixteen or knowingly collect any information from children under the age of sixteen. If we become aware that information is or has been submitted by or collected from a child under the age of sixteen, we will delete this information.


This website contains links to other sites. Please be aware that Preferred Mutual is not responsible for the privacy practices of those other sites. We encourage you to be aware when you leave our site and to review the privacy statements of each and every website that collects personal information. This privacy statement applies solely to information collected on this site. Information collected on other sites is not covered by this privacy policy.

Questions, comments, and/or concerns should be directed to: privacy@preferredmutual.com

Preferred Mutual Insurance Company reserves the right to introduce new services or practices that may require a change in this policy. We are committed to make the necessary changes promptly to keep you informed on how we use the information you provide us.

Thank you for choosing Preferred Mutual.


Preferred Mutual Insurance Company

One Preferred Way

New Berlin, NY 13411


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